WATE Courses Cancellation Policy

West Australian Trauma Education (WATE) Courses Cancellation Policy

The West Australian Trauma Education (WATE) Cancellation Policy applies to all courses conducted or facilitated by WATE. All offers are valid for 14 days, or less if specifically outlined in the offer communication. Once offers have been accepted, this cancellation policy applies.

Registering for a WATTEU course implies full acceptance of the following policy and conditions for registration fees, withdrawal, refunds, transfers and cancellations.

Cancellation

Cancellations advised in writing eight weeks prior to the course, with no course material having been distributed, will be refunded with $75.00 deducted for administrative costs.

For DSTC/DATC/DPNTC courses, cancellations advised in writing up to eight weeks prior to the course will be refunded with a 40% administrative fee applied. After eight weeks, all fees are forfeited.

Refunds

A refund will only be paid where written notice is provided eight weeks prior to the event commencement date, and no course materials have been posted.

Refund = registration fee less an administration fee of $75.00.

A refund will not be paid in the following circumstances: failure to attend the allocated course following distribution of course materials.

Special circumstances and course transfer may be considered on application to WATE and must be received in writing to WATTEU@health.wa.gov.au.

If a request for refund is approved, this will be issued within four weeks of written notification.

Transfer to Another WATE Course

A registrant may request a transfer to attend another WATE course in the following circumstances:

• A written application to transfer must be received by WATE eight weeks prior to commencement of the original registered course.
• In the event of failure to attend due to ill health of self or dependants, the registrant must notify WATE as soon as possible. A medical certificate or statutory declaration must be produced to validate the absence.
• A written application to transfer to another course must be received within five working days of the commencement of the course. Failure to do so will result in forfeiture of any fees paid.
• Transferring to another course will incur an administrative fee of $75.00, to be paid by the registrant prior to transfer.
• The requested course is to be completed by the registered person within the same financial year. If a course is not available within that timeframe, it must be undertaken within six months of the end of that financial year.
• Acceptance of a transfer request is subject to course availability and is at the sole discretion of WATE.
• Only one transfer of course registration is permitted.

Transfer Registration to Another Person

If a transfer of registration occurs, it must be completed no less than two weeks prior to the course commencement.

The enrolled course registrant must notify WATE of their desire to transfer their registration. It is the sole responsibility of the registrant to organise their replacement and advise WATE via email (WATTEU@health.wa.gov.au), including a completed application form for the transferee.

An administration fee of $75.00 will be applied and charged to the course registrant. It is also the responsibility of the registrant to provide all course materials to their replacement.

If the new course registrant accepts a reduced pre-course timeline (30 days), a “Book Receipt Waiver” form must be signed acknowledging and accepting the reduced preparation time. This must be submitted to the WATE Office on transfer.

No further cancellation, transfer or refund will be accepted on this registration.

Course Cancellations by WATE

WATE reserves the right to cancel planned courses, even at short notice, particularly if the minimum number of participants has not been reached or other essential conditions for course delivery change.

In such an event, a registrant will be moved to another course of their choice, subject to availability, with no extra fees incurred. The course must be attended within the same financial year.

If a course cannot be attended within the same financial year, a refund will be offered minus the cost of any course material already distributed.

Disclaimer

All refunds and cancellation fees will be administered at the sole discretion of WATE.

It is the responsibility of the prospective course registrant to notify WATE (email: WATTEU@health.wa.gov.au or phone: 08 6457 3699) if they are unable to attend a course for which they have paid.

Course materials are protected by intellectual property laws, and registrants are prohibited from reproducing any course materials without prior permission from WATE.